The behaviour of our tomorrow’s or today’s customers? Depends on the industry

For the essay we have to prepare to next Friday, we have read an article about how to serve the customer of the future (http://www.mycustomer.com/item/133790). While I was reading it, I realized that many of the things the author said are today’s reactions about queues, services and products, at least in some industries and countries I know, like software/technology, cool coffee bars like Starbucks, etc..

I think the paper was written with up to date information besides tomorrow’s customer will have access to tools and he/she will behave in a way today we don’t know.

What we can do? I think the recipe is to stay informed, try every new tool that appears, pay attention to every change of behaviour of our clients.

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